Vote4Charity Toolbar Help

Frequently Asked Questions

System Requirements

1. What are the system requirements to run the toolbar?

The system requirements for running the toolbar are:

Microsoft Windows (2000 or XP, Vista or Windows 7)
Microsoft Internet Explorer version 6.0 or greater
Firefox 3.0 or greater

2. When will the toolbar be available for other browsers?

The toolbar is only available for Internet Explorer for the moment. The implementation of the toolbar with other browsers will be developped in the future.

3. Can the toolbar be available in other languages?

It is easy to manage different languages from the configuration file for a single bar. When you add a new language to the configuration file, users will be able to select it from the Options menu. Individual bars with a specific language configuration can also be managed by renaming the dynamic-link library (DLL) and creating a new configuration file for

4. Do AOL browser users can install the toolbar?

The toolbar can only be installed on Microsoft Internet Explorer version 6.0 or greater for the moment.

Installation

1. Why do some users get an ActiveX error message when trying to install the toolbar?

Your Internet security settings might be on High. This setting will prevent ActiveX controls from running. To install the toolbar, you must have ActiveX controls enabled. To do this, apply the following steps:

From your browser, select Tools > Internet Options
Click on the Security Tab
Click on the Internet icon in the window
Change security setting to Medium
Click OK
Or you may try to reinstall the toolbar.

2. The toolbar is installed, but it does not appear on the browser.

From your browser, click on "View > Toolbars" and select the name of the toolbar.

3. Why is the installation of the toolbar failed even though using WindowsNT or 2000?

If the user is running WindowsNT or Windows 2000, he has to check with his system administrator that he has the administrative privileges required to install applications.

4. How do users know a new version of the toolbar is available?

The toolbar has an auto-update system. Users are notified when an update is made to the toolbar’s DLL. To ensure a flawless update, a warning is issued if more than one instance of Internet Explorer is opened.

5. I followed instructions in this FAQ but my installation still fails. What do I do?

If you still have trouble installing the toolbar, contact our technical support

Using the toolbar

1. Can the user change the toolbar preferences?

The toolbar options can be modified by the user through a Web page, inside Internet Explorer. It communicates with the DLL.

2. Is it possible to change the place of the toolbar?

It is possible to change the place of the toolbar on the browser by using the mouse.

Buttons

1. Can the user hide and make reappear the toolbar?

To hide the toolbar:

Click on the toolbar logo to access the drop down menu.
Select the "Hide bar" menu item.

To make reappear the toolbar:

From your browser, click View > Toolbar.
Select the toolbar from the list displayed.